- Processing time - Orders typically ship out within 3-5 business days but due to the high value of holiday orders, your package might take a little longer to process and ship. Thank you for your patience!
- Tracking - Tracking numbers will be provided for all orders. Once your order has shipped, you will receive tracking information via the email address provided at check out.
- Incorrect Address - Please let us know ASAP if an incorrect address was used at checkout. Once your order is shipped, we are unable to change the address.
- If you have any other issues, please reach out to Customer Support and they can provide additional assistance
- Customs and Import Taxes - Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
- COVID-19 - Please be aware, international shipping times have been greatly impacted due to COVID-19 and may take up to 30-60 days to arrive. Thank you for your understanding!
Returns & Exchanges
- As a small business, we are unable to accept returns or exchanges. However, if there is a problem with your order please contact Customer Support and we will be sure to make things right!
Frequently Asked Questions
- I love this blanket/print/pin/product but you are out of stock! When will this be available again? We are happy to provide automated back in stock alerts for all products in the shop. Please sign up to be notified as soon as the elusive item makes it back!
My tracking information shows the package was delivered but I haven't received it yet! The USPS often marks packages delivered prematurely so we suggest giving it several days to show up after the tracking information shows as delivered. If the package does not show up, it may have been lost or stolen.
What happens if my order is lost or stolen? This is always frustrating situation for the buyer and seller. We are NOT responsible for the packages that are lost, stolen, or delivered to the incorrect address. We would recommend double checking if your shipping address was correct and see if one your neighbors received it by mistake. Unfortunately after that, the best thing to do is file a report with the post office.
- Why is international shipping more expensive than domestic? In order to provide the most cost effective rate to all our customers, we use carrier-calculated shipping rates which are calculated based on the details of your order.
- Can I machine wash my blanket? Absolutely! Machine Wash Cool and Tumble Dry- Low Heat